Client Service Agreement

This Client Service Agreement ("Agreement") applies to all clients who enrol in coaching programs, certifications, masterminds, memberships, courses, or events ("Programs") offered by Relinde Moors d/b/a Embodied Business ("Coach", "we", "us"). By enrolling in or paying for any Program, you ("Client", "you") agree to this Agreement together with our Terms of Service and Privacy Policy.

1. Services

We will provide the Program as described on its sales page or enrolment materials in effect at the time of your purchase. This may include live calls, recorded materials, written resources, community access, and email or chat support, as specified for that Program. Bonuses and exact deliverables may evolve; the core substance of the Program will remain consistent with what was advertised at purchase.

2. Client responsibilities

You are responsible for your own decisions, actions, and results. We provide guidance, frameworks, and feedback; we do not guarantee any specific outcome. To get the most from the Program, you agree to participate actively, complete agreed actions, and communicate promptly if challenges arise.

3. Fees & payment

Fees for each Program are stated at the point of purchase. Where payment plans are offered, you authorise us (and our payment processor) to charge each scheduled instalment automatically. You remain responsible for all instalments for the duration of the plan, even if you discontinue participation.

Failed payments may suspend access until resolved. If a payment remains unpaid for more than 14 days, we may refer the balance to collections and you agree to pay reasonable collection costs.

4. Refunds

Unless a specific refund policy is stated on the Program's sales page at the time of purchase (e.g. a satisfaction guarantee window), all fees are non-refundable due to the immediate access to intellectual property, time, and capacity reserved for you. Where a specific refund policy is offered, the terms on that sales page control.

Statutory rights (including any applicable EU/UK consumer withdrawal rights for digital content) are not affected. Where such rights apply and you have begun accessing digital content, you may be deemed to have waived the withdrawal right in line with applicable law.

5. Scheduling, rescheduling & missed sessions

• 1:1 sessions are booked through our scheduling tool within the Program window.
• To reschedule, please give at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice, or missed without notice, are forfeited.
• Group calls are not individually rescheduled; recordings will be made available where applicable.
• Unused sessions do not roll over past the end of the Program term unless we agree otherwise in writing.

6. Confidentiality

We treat what you share in 1:1 and small-group settings as confidential and will not disclose your personal information or business specifics to third parties without your consent, except as required by law or to operate our business (e.g. with contractors bound by confidentiality). You agree to treat information shared by other participants in group settings as confidential as well.

7. Recordings

Live group calls and trainings may be recorded for replay, archival, and educational use. By attending, you consent to being recorded. If you prefer not to appear on camera or by name, please let us know and turn off your camera. Recordings remain our property and may be used in future Programs, marketing, or teaching materials.

8. Intellectual property & licence

All Program materials — including frameworks, slides, workbooks, videos, audio, written content, and methodologies — are our intellectual property. You receive a limited, personal, non-transferable, non-exclusive licence to use them for your own learning. You may not copy, redistribute, resell, publish, teach, or create derivative works without our prior written permission.

9. Code of conduct

Our Programs are inclusive and respectful spaces. We reserve the right to remove, without refund, any participant who engages in harassment, discrimination, threats, or behaviour that materially disrupts the experience of other participants.

10. No professional advice

Coaching is not therapy, counselling, medical care, legal advice, or financial advice. If you are working with a mental-health, medical, legal, or financial professional, you are responsible for coordinating with them. If you are in crisis, please contact a qualified professional or emergency services in your country.

11. Disclaimers & limitation of liability

We make no guarantee of any specific income, business, health, or personal outcome. To the maximum extent permitted by law, our total aggregate liability under this Agreement is limited to the amount you actually paid us for the relevant Program. Neither party is liable for indirect, incidental, consequential, special, or punitive damages.

12. Termination

We may terminate this Agreement and your access to the Program immediately for material breach (including non-payment or violation of the Code of Conduct). Termination does not relieve you of payment obligations already incurred.

13. Governing law & arbitration

This Agreement is governed by the laws of the State of Wyoming, USA. Any dispute arising out of or relating to this Agreement shall be resolved by binding arbitration in Wyoming under the rules of the American Arbitration Association, as further described in our Terms of Service.

14. Entire agreement

This Agreement, together with the relevant Program sales page, our Terms of Service, and our Privacy Policy, constitutes the entire agreement between you and us regarding the Program and supersedes any prior discussions or representations.

15. Contact

Email contact@embodiedvision.co.